Questions & Answers
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CONTACT INFORMATION
+923105550223
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Contact@ebuyers.pk
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Shopping Information
Delivery charges for orders from the Online Shop?
At Ebuyers.pk, our delivery charges vary depending on several factors, including the location of delivery and the weight of the order. Shipping costs are calculated at checkout based on these variables to ensure transparency and fairness to our customers. For more details on specific shipping charges, please proceed to checkout where the total shipping cost will be displayed before you confirm your order.
If you have any questions or need further assistance regarding delivery charges, feel free to contact our customer service team at contact@ebuyers.pk or call us at +923105550223.
How long will delivery take?
Delivery times at Ebuyers.pk vary depending on your location within Pakistan and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days after order confirmation. Estimated delivery times are as follows:
- Within Islamabad Capital Territory: 1-2 business days
- Outside Islamabad Capital Territory: 3-5 business days
Please note that delivery times may vary during peak seasons or due to unforeseen circumstances. You will receive a tracking number once your order has been shipped to monitor its progress. For more information or specific inquiries about delivery times, please contact our customer service team.
What exactly happens after ordering?
After placing an order at Ebuyers.pk, here's what happens next:
Order Confirmation: You will receive an email confirming your order details shortly after placing your order. This email will include your order number and a summary of the items purchased.
Processing: Our team will process your order within 1-2 business days. During this time, we verify payment, check stock availability, and prepare your order for shipment.
Shipping: Once your order is ready to ship, you will receive another email with tracking information. This allows you to monitor the status and expected delivery date of your package.
Delivery: Depending on your location and shipping method chosen, delivery times vary. Typically, orders within Islamabad Capital Territory are delivered within 1-2 business days, while deliveries outside may take 3-5 business days.
Receipt: Upon delivery, please inspect your package for any damage and ensure all items are as expected. If you have any concerns, please contact our customer service team promptly.
For any questions or further assistance regarding your order, feel free to reach out to us at contact@ebuyers.pk or call us at +923105550223.
Where can I view my sales receipt?
You can view and access your sales receipt in the following ways:
Email Confirmation: Shortly after completing your purchase, we will send you an email confirmation that includes your sales receipt. Please check your inbox (and spam/junk folder, if necessary) for this email.
Order History: You can also view and print your sales receipt by logging into your account on our website. Navigate to your order history or account dashboard, where you will find a detailed record of all your past purchases, including sales receipts.
If you are unable to locate your sales receipt or need further assistance, please contact our customer service team at contact@ebuyers.pk or call us at +923105550223. We're here to help!
How do I add a gift receipt to an order?
If you wish to include a gift receipt with your order, please follow these steps during checkout:
Select Gift Option: When placing your order, look for an option to indicate that your purchase is a gift. This may be labeled as "Add a Gift Message" or similar.
Enter Gift Message (Optional): You may have the option to add a personalized gift message for the recipient. If desired, type your message in the provided field.
Request Gift Receipt: Check if there is an option to request a gift receipt. This will ensure that a simplified receipt, without pricing information, is included with the order.
Confirm and Complete Order: Proceed with the checkout process as usual, ensuring that all gift options and details are accurately entered before finalizing your order.
If you have already placed your order and need to add a gift receipt, please contact our customer service team immediately at contact@ebuyers.pk or call us at +923105550223. We will do our best to accommodate your request.
How long do I have to return an order?
Return Policy at Ebuyers.pk
You have up to 2,3 days from the date of delivery to return an order for a refund or exchange at Ebuyers.pk. Please ensure the item is unused, in its original packaging, and accompanied by the sales receipt or proof of purchase. To initiate a return, please contact our customer service team at contact@ebuyers.pk or call us at +923105550223. We're here to assist you throughout the return process.
Payment Information
How is the recipient reimbursed?
When a returned order is received and processed by Ebuyers.pk, the reimbursement is typically issued using the original payment method used for the purchase. Here’s how it works:
Refund Method: If the order was paid for by credit card, debit card, or bank transfer, the refund will be credited back to the same account.
Timing: Refunds are processed promptly upon receipt and inspection of the returned item. Depending on your bank or payment provider, it may take 5-10 business days for the refund to reflect in your account.
Notification: Once the refund is processed, you will receive an email notification confirming the reimbursement.
If you have any questions or concerns regarding the reimbursement process, please contact our customer service team at contact@ebuyers.pk or call us at +923105550223. We're here to assist you throughout the refund process.
Can I be reimbursed through the original payment method?
Yes, at Ebuyers.pk, we process reimbursements through the original payment method used for the purchase. This means:
- If you paid by credit card, debit card, or bank transfer, your refund will be credited back to the same account.
- Refunds are initiated promptly upon receipt and inspection of the returned item.
- Please allow 5-10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
For any further questions or assistance regarding reimbursements, feel free to contact our customer service team at contact@ebuyers.pk or call us at +923105550223.
Can the country receiving the shipment be different than the country of purchase?
No, at Ebuyers.pk, we currently only ship within Pakistan. We do not offer international shipping or delivery to other countries. For any further inquiries or assistance, please feel free to contact our customer service team at contact@ebuyers.pk or call us at +923105550223.
How can I return an item?
If you need to return an item purchased from Ebuyers.pk, please follow these steps:
Initiate Return: Contact our customer service team at contact@ebuyers.pk or call us at +923105550223 to initiate the return process. Provide your order number and reason for the return.
Packaging: Pack the item securely in its original packaging, if possible, including any accessories or documentation that came with it.
Shipping: Ship the item back to us using a reliable courier service. You are responsible for the return shipping costs.
Confirmation: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
Refund or Exchange: Depending on your preference and the condition of the returned item, we will process a refund or exchange accordingly. Refunds are typically issued to the original payment method used for the purchase.
For more details on our return policy, please visit our Returns Policy page or contact our customer service team.
Will I receive the same product that I see in the picture?
Absolutely! At Ebuyers.pk, we take great care to ensure that the product images displayed on our website accurately represent the items you will receive. However, please note that due to variations in lighting, screen resolution, and manufacturing processes, there may be slight differences in colour or appearance between the product photos and the actual product. Rest assured, we strive to provide high-quality products that meet your expectations. If you have any concerns upon receiving your order, please contact our customer service team, and we'll be happy to assist you.
Will you restock items indicated as “out of stock?”
At Ebuyers.pk, we regularly update our inventory to ensure a wide selection of products is available for our customers. If an item is marked as "out of stock," we make every effort to restock it as soon as possible. However, availability is subject to supplier availability and demand. We recommend checking back on our website periodically or contacting our customer service team for updates on specific products. We're committed to providing you with the best shopping experience and will do our best to meet your needs.
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location within Pakistan and the weight of your order. Shipping costs are calculated at checkout and will be displayed before you confirm your purchase. This ensures transparency in pricing for our customers.
For more information on specific delivery charges, please proceed to checkout or contact our customer service team at contact@ebuyers.pk or call us at +923105550223.
How long will delivery take?
Delivery times at Ebuyers.pk depend on your location within Pakistan and the shipping method chosen at checkout:
- Within Islamabad Capital Territory: Typically 1-2 business days.
- Outside Islamabad Capital Territory: Generally 3-5 business days.
Please note that delivery times may vary due to factors such as local holidays, weather conditions, or unforeseen circumstances. Rest assured, we strive to deliver your order as quickly and efficiently as possible.
For more accurate delivery estimates or specific inquiries, please contact our customer service team at contact@ebuyers.pk or call us at +923105550223.
What exactly happens after ordering?
Order Confirmation: Immediately after placing your order, you will receive an email confirmation with your order details and a unique order number.
Processing: Our team will process your order within 1-2 business days. This includes verifying payment, checking stock availability, and preparing your items for shipment.
Shipping: Once your order is ready to ship, you will receive another email with tracking information. This allows you to monitor the status of your package.
Delivery: Depending on your location within Pakistan and the shipping method chosen, delivery typically takes:
- Within Islamabad Capital Territory: 1-2 business days.
- Outside Islamabad Capital Territory: 3-5 business days.
Receipt: Upon delivery, please inspect your package for any damage and ensure all items are as expected. Keep your sales receipt for reference.
For any questions or concerns regarding your order, feel free to contact our customer service team at contact@ebuyers.pk or call us at +923105550223.
How long does the delivery take and how much does it cost?
Delivery times and costs at Ebuyers.pk vary based on your location within Pakistan and the shipping method selected:
Delivery Time:
- Within Islamabad Capital Territory: Typically 1-2 business days.
- Outside Islamabad Capital Territory: Generally 3-5 business days.
Delivery Cost:
- Shipping charges are calculated based on your location and the weight of your order.
- Costs will be displayed at checkout before you confirm your purchase, ensuring transparency in pricing.
Please note that delivery times are estimates and may be affected by factors such as local holidays, weather conditions, or unforeseen circumstances.
For more specific delivery estimates or inquiries about shipping costs, feel free to contact our customer service team at contact@ebuyers.pk or call us at +923105550223.
Which browser is best to use the site?
For the best experience when browsing and shopping on Ebuyers.pk, we recommend using the latest versions of popular web browsers such as:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari (for macOS users)
Using an up-to-date browser ensures you have access to the latest security features, faster loading times, and optimal performance while navigating our website.
How do I subscribe to the newsletter?
Stay updated with the latest offers, promotions, and product updates by subscribing to our newsletter:
Website Subscription:
- Visit the Ebuyers.pk website.
- Look for the option to subscribe to our newsletter, often found in the footer section of the homepage.
- Enter your email address in the provided field and click "Subscribe" or similar.
During Checkout:
- You may also have the option to subscribe to the newsletter during the checkout process when placing an order. Simply check the box provided.
Confirmation:
- After subscribing, you will receive a confirmation email. Please click the confirmation link in the email to activate your subscription.
Subscribing to our newsletter keeps you informed about exclusive offers, new arrivals, and more. If you have any questions or encounter any issues with subscribing, please contact our customer service team at contact@ebuyers.pk or call us at +923105550223.